The project was situated within a densely populated residential and commercial area and we recognised the importance of establishing good relations with local stakeholders.

Regular newsletters were hand delivered and displayed on site hoarding and local noticeboards in the library, post office and church hall. We worked closely with tenant and resident’s associations to keep people informed and were able to resolve any issues in a calm, patient and timely manner. Individual visits were arranged with concerned residents to answer their questions and provide independent noise and vibration monitoring where required for reassurance. Real time site monitoring of noise, dust and vibration showed that the agreed limits were never breached.

A traffic calming system enabled the reduction of noise, dust and pollution, whilst demolition arisings were crushed on site and reused to lay the piling mat – avoiding over 8,000 lorry journeys through London and contributing the carbon reduction targets of the project. Our traffic marshals ensured traffic disruption was kept to a minimum. Our 24 hour security team built a close relationship with the police and were able to assist in enquiries following local crimes as well as actively preventing crimes from occurring around the site. Engagement with local stakeholders also included the cleaning of a paint spillage outside the local Boots store that was being walked along the pavement with our jet wash and spill kit, employing a window cleaner to clean all windows facing on to site, contributions of hampers and balloons to a resident’s association and St Mary’s Hospital charity raffles. We worked with three local schools to celebrate creativity in the community and displayed their artwork on the hoarding surrounding the project.