Co-operative Group Framework

PROJECT

In 2019, the Co-op Food, Funeral and Depot Asbestos Removal Framework appointed us as one of three Licensed Asbestos Removal Contractors. 

We were awarded the Central and North geographical region, spanning from the Midlands and Birmingham up the central belt to North Yorkshire and across to both the East and West coasts. 

Technical challenges

This is a fast-moving, extremely high volume, retail-based framework set against challenging KPIs and stringent health and safety standards.

It required a flexible and collaborative mindset, working around highly reactive scenarios, returning properties to the client the following day after emergency peril (for example, ram raided properties) in addition to planned schemes.

Sophisticated ICT, dedicated delivery, administration and management teams from both sides ensured we achieved stringent KPI requirements, including 15-minute response acknowledgement to inbound orders and on-site emergency attendance of under two hours.  Our national labour force of over 200 qualified and experienced operatives and supervisors are all DBS checked.

Together with our joint delivery team and front and back-of-house infrastructure, they allowed us to seamlessly integrate complex projects with ease

Despite being a new supplier to the Co-op, we have been identified as the top-performing contractor, evidenced by the regular quarterly supplier relationship management meetings between their property and compliance team and our delivery/management team. 

All contractual KPIs and Service Level Agreements are monitored and displayed using a traffic light coded ‘balanced scorecard’. We have achieved ‘green’ across the board on an extremely challenging framework. 

SERVICE OVERVIEW

We started work in March 2020, and have since carried out asbestos removal and enabling works to the value of more than £750,000 on behalf of the Co-op.

Asbestos Removal

THE DETAIL

Expanding our role.

Exemplary performance

Our exemplary performance levels have allowed us to undertake further works within other geographical regions, helping the Co–op work through its demanding planned schedule using its internal software I-sight. 

Asbestos removal

Enabling works