Sophisticated ICT, dedicated delivery, administration and management teams from both sides ensured we achieved stringent KPI requirements, including 15-minute response acknowledgement to inbound orders and on-site emergency attendance of under two hours. Our national labour force of over 200 qualified and experienced operatives and supervisors are all DBS checked.
Together with our joint delivery team and front and back-of-house infrastructure, they allowed us to seamlessly integrate complex projects with ease
All contractual KPIs and Service Level Agreements are monitored and displayed using a traffic light coded ‘balanced scorecard’. We have achieved ‘green’ across the board on an extremely challenging framework.
Our exemplary performance levels have allowed us to undertake further works within other geographical regions, helping the Co–op work through its demanding planned schedule using its internal software I-sight.